Terms of use

By creating an account on Foi Enviado!, you accept these terms. If you disagree with any point, the way forward is not to use the service.

The service is operated by Leonardo de Oliveira, CNPJ 53.961.037/0001-42, based in Barueri, São Paulo, Brazil.

Foi Enviado! helps create pieces for Instagram, keep their history, set publishing times and follow the metrics afterward. Publishing happens through the official Instagram API, with the authorization you grant when connecting your account.

It also receives and answers Instagram Direct and WhatsApp Business messages, through the official APIs of both, when you connect each channel. There is also an optional Telegram bot for creating pieces from your phone. The service includes automations, campaigns, attachments and team customer service according to the plan's features. WhatsApp group features use an integration through the Evolution API; the description of the official APIs above refers to Instagram and to WhatsApp Business connected that way.

The service is not affiliated with Meta Platforms, Instagram or any company in the group. It is a client of their public API.

• You must be at least 18 years old and provide truthful information when registering.
• Your password is your responsibility. If you suspect someone has found it, change it and let us know.
• An account belongs to one person. Sharing access means giving someone else the power to act with your permissions. To work as a team, invite each person to use their own account, with the appropriate role and channels. Whoever manages the workspace must review and revoke this access when needed.
• To connect Instagram, the account must be professional, business or creator. Meta's API does not publish to personal accounts.

Everything you write, send and publish remains yours. We claim no ownership over any of it.

You grant us only the technical license needed for the service to work: storing, processing, hosting the image at an accessible address and transmitting it to Meta at publishing time. This license exists to operate the product and ends when you delete the content or the account.

You declare that you hold the rights to what you send, including people's images, music, trademarks and third-party material.

Publishing through Foi Enviado! means publishing on your profile, in your name. You are responsible for what goes live, including before Instagram.

• Comply with Instagram's own terms and community guidelines. An account may be restricted or removed by them, and this is beyond our reach.
• Do not use the service for content that is illegal, misleading, violates third-party rights or promotes hatred, violence or discrimination.
• Do not automate behavior that Meta prohibits, such as spam or simulated engagement.
• Do not try to bypass technical limits, break into other people's accounts or interfere with the operation of the service.

Foi Enviado! also sends and receives messages through WhatsApp Business and Instagram Direct. This is different from publishing, for a simple reason: on the other side is a person who did not ask to talk to you. Meta treats this strictly, and the number's owner is the one responsible.

• The 24-hour window. It applies to both channels. After someone writes to you, you have 24 hours to reply with free text. After that, on WhatsApp you can only use a template approved by Meta. This isn't our choice: the API refuses it.
• Anyone who asks to leave, leaves. If a person says they no longer want to receive messages, stopping is your obligation. Continuing to send them is the fastest way to get your number blocked by Meta.
• Your sending list is your responsibility. By sending a campaign, you declare that those people consented to receive it. Foi Enviado! does not check where a list came from, and has no way to do so.
• Meta measures the quality of your WhatsApp number. Blocks and reports from recipients lower your rating and may reduce how much you can send or shut down the number. This happens on Meta's side, and we only show the result.
• The conversation is yours, and so is its data. People who write to you never created an account here. If they ask for access to their data or its deletion, you are the one who responds. The privacy policy explains this division.

Much of how the product behaves is defined by Meta's API. These limits are real and you will run into them:

• Instagram does not schedule posts. The clock is ours: we store the piece and publish it at the set time. If the API is down at that minute, the post is delayed or fails, and the record of the attempt stays visible to you.
• Stories don't accept link stickers through the API. The call to action must be written into the artwork.
• There is a quota. Meta limits the number of posts in a 24-hour window.
• Authorization expires. The token you grant has a time limit. When it expires, publishing and reading metrics stop until you reconnect.
• The metrics are the ones Meta reports. We read and display them. If Meta changes a metric, removes it or returns a value different from what appears in its own app, what you see here follows the API's response.

If Meta changes rules, ends access or alters the API, the service may need to change too, including losing functionality.

The assistant uses artificial intelligence and may produce incorrect information. Review texts, settings and actions before using them. You are responsible for the content you send and for the authorizations needed to process your contacts' data.

The assistant works with the artificial intelligence API key the workspace connects, from one of the providers available on the screen. Without a connected key, it is unavailable. Usage is charged by the provider directly on your account with them, at their prices and rules; Foi Enviado! does not charge for, broker or refund this usage.

The key is the responsibility of whoever connects it: having the right to use it, setting spending limits in the provider account and deactivating it there if misuse is suspected. Use of the assistant is also subject to the chosen provider's terms. A refused key, lack of credit, limits or changes at the provider may prevent the assistant from answering.

Documents and other attachments are available to authorized members during service. Share only the necessary data and materials you are authorized to send.

Foi Enviado! is a publishing and organization tool. It does not promise reach, followers, engagement, leads or sales. No tool can promise that, and whoever does is selling something else.

The product is under active development. Features are added, moved and occasionally removed. There may be failures, downtime and unexpected behavior.

Keep a copy of what matters to you. We work not to lose anything, and even so this is the honest recommendation for any service at this stage.

Foi Enviado! is a paid subscription service. The price, billing frequency, features and plan limits are shown before purchase. Nothing is charged without your explicit purchase.

When there is a trial period, its conditions and the billing start date are stated at purchase. The trial does not make the service free indefinitely.

The subscription currency is that of the billing country given at signup: Brazilian real in Brazil, US dollar in the United States, and euro in Portugal and Spain. Outside Brazil, the subscription is taken out in the name of a company, with its name, address and tax ID, which appear on the invoice. In Portugal and Spain, subscriptions are available only to companies with a VAT number active in VIES, the European Union register: the invoice is issued without VAT, and the tax is accounted for by the customer company under the reverse charge mechanism. Any fees the card issuer charges for international purchases are borne by the cardholder.

Subscriptions purchased through Stripe can be managed in the billing portal, including card, invoices and cancellation. In this flow, cancellation is scheduled for the end of the current period. For questions about your subscription or requests to close your account, write to contato@foienviado.com.

If the subscription charge is declined, access to your plan's features continues for 3 days, so you can update your payment. After that, your plan's features are paused until the payment is confirmed, with no loss of your data, and they resume as soon as it is confirmed. Meanwhile, the charge is retried; if no attempt succeeds, the subscription is cancelled.

You can close your account whenever you want, with no justification and no penalty, by asking by email. What happens to your data at that point is described in the privacy policy. Closing the account, deleting a workspace and cancelling the subscription are separate procedures. The owner can request deletion of a workspace in Settings, with a 30-day period before permanent deletion and the option to cancel the request during that period.

We may suspend or close an account that breaches these terms, puts the operation of the service at risk or exposes API access to sanction by Meta. Whenever possible, notice comes first.

If the service is discontinued, you will be notified at least 30 days in advance and will have that period to take your content.

The service is provided as is. To the extent permitted by law, we are not liable for lost profits, lost opportunity, drops in reach, indirect damages or decisions you make based on the numbers displayed.

We are also not liable for acts by Meta, including restriction, suspension or removal of your Instagram account.

Nor for charges, limits, refusals or changes made by the artificial intelligence provider whose key you connected.

Nothing here removes the rights guaranteed to you by Brazil's Consumer Protection Code.

When these terms change, the effective date at the top changes with them. Significant changes are notified by email before taking effect. Continuing to use the service after that means accepting the new version.

These terms are governed by Brazilian law. The courts of the district of Barueri, São Paulo, are chosen to resolve anything that cannot be resolved through conversation.